NCC challenges telecom providers on customer satisfaction, quality service delivery

 

The Nigerian Communications Commission (NCC) has challenged the telecom providers in the country on the need to always prioritize customer satisfaction and uphold the highest standards of service delivery to their customers.

Dr Aminu Maida, executive vice chairman of the commission, said all operators must address the challenges faced by consumers and NCC is committed to protecting their rights while ensuring their satisfaction.

Maida reiterated this while delivering a speech at the 45^th Kaduna international trade fair organized by the Kaduna chamber of commerce, industry mines and agriculture (kadccima)  

He said the commission’s keen interest and commitment to consumer protection, led to the implementation measures to safeguard the interest of consumers and businesses alike.

Maida noted that the commission has established a robust regulatory framework that promotes transparency, quality of service, and fair competition. ‘’We have set up channels for consumer redress, ensuring that consumers can resolve disputes in a timely and efficient manner. We have also established seamless programs that will Protect, Inform and Educate (PIE Mandate) telecom consumers through various consumer-centric initiatives such as Consumer Education Outreach Programmes, Consumer Complaints Management, Mobile Number Portability among others.

He said the vision at NCC is to create a dynamic regulatory environment that ensures universal access to affordable and equitable service and supports the nation’s economic growth.

‘’The commission carries out its functions to ensure service availability, accessibility, affordability, and sustainability for all categories of consumers, who are leveraging on ICT/Telecoms to drive personal and business activities.

‘’We are fully committed to the advancement of local content and the overall development of the Nigerian economy. We recognize the importance of deepening the local content value chain as a critical driver for economic sustainability and growth. The NCC remains dedicated to fostering an enabling environment for telecommunications industry, where local content and innovation can thrive as this is one of the most critical thrust of the Ministry of Communications, Innovation and Digital Economy.’’